Shipping policy
📦 MNTR Shipping Policy
Last updated: July 6, 2025
At MNTR (Made North Threads), every order is packed with purpose and pride—right here in Canada. We’re committed to making sure your gear arrives safely and on time.
🚚 Processing Times
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Orders are processed within 1–3 business days
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During product launches or pop-ups, please allow extra time due to increased demand
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You’ll receive an email with tracking info as soon as your order ships
🇨🇦 Shipping Within Canada
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Standard Shipping: 3–9 business days
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Expedited options available at checkout
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All orders are shipped from Ontario using trusted carriers like Canada Post
✅ Free Shipping (Canada)
We offer free standard shipping within Canada on orders over $100 CAD (before tax).
🇺🇸 Shipping to the USA
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Standard Shipping: 7–14 business days
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Expedited options available at checkout
✅ Free Shipping (USA)
We offer free standard shipping to the USA on orders over $125 USD (before tax).
Shipping rates for orders under these amounts are calculated at checkout based on location, weight, and shipping speed.
💸 Shipping Rates
Shipping rates are calculated at checkout based on:
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Your location
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Order weight and size
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Chosen delivery speed
📦 Delivery Delays & Tracking
While we always do our best to get your order to you quickly, we are not responsible for delays caused by:
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Carriers
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Incorrect or incomplete addresses
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Weather or unforeseen disruptions
Tip: Double-check your shipping address before placing your order.
🚨 Lost or Stolen Packages
If your order is marked “delivered” but you haven’t received it, please contact us at madenorththreads@gmail.com within 7 days.
We will work with you and the carrier to try and resolve the issue, but MNTR is not responsible for lost or stolen packages once they are marked as delivered.
♻️ Sustainable Packaging
Whenever possible, we use recyclable, compostable, or reusable packaging. Your order is not just made in Canada — it's made with care.
💬 Questions?
We’re always here to help.