Refund policy

🔁 MNTR Refund & Return Policy

At MNTR (Made North Threads), we stand behind the quality of our Canadian-made apparel and want you to feel confident in every purchase. If you are not completely satisfied with your order, we’re here to help.

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🕒 Return & Exchange Window

We accept returns or exchanges within 14 days of your delivery date.

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in original condition

• Tags (if included) must still be attached

• You must provide proof of purchase (order number or receipt)

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🔄 Exchange Options

Want a different size, color, or style?
We offer easy exchanges for any item of equal value (pending stock availability).

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💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:

• Your refund will be issued to your original payment method

• Refunds may take 5–10 business days to appear on your statement, depending on your bank

Shipping fees are non-refundable.

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❌ Final Sale Items

The following are non-refundable and non-returnable:

• Clearance or marked-down items

• Gift cards

• Custom or limited-edition drops

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📦 Return Shipping

• Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

• We recommend using a trackable shipping service.

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🧵 Damaged or Incorrect Items

If you received a defective, damaged, or wrong item, please contact us within 7 days of receiving your order with photos and your order number.
We’ll make it right—ASAP.

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📬 How to Start a Return

Email us at returns@madenorththreads.com with:

• Your order number

• The item(s) you want to return/exchange

• The reason for return

We’ll respond within 1–2 business days with next steps.

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❤️ Thank You

As a small, purpose-driven Canadian brand, every order helps fuel our mission of mentorship, mental health awareness, and made-with-purpose streetwear. Thank you for supporting MNTR.

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